I am a professional with extensive experience in core health insurance operations including customer service, enrollment, provider credentialing, workforce optimization and claims. My background includes managing operations for multiple lines of business, including Commercial, Federal and Individual markets as well as strategic planning, budget development and oversight, drafting and executing policies and procedures in compliance with Federal and State regulations.
As Vice President at CareFirst BlueCross BlueShield, I directed a cross-functional service team of more than 600 full-time and contingent staff. My responsibilities included personnel development, creating and driving key performance indicators consistent with corporate strategic goals and vendor management. In this position I was responsible for building a service team to support the 2011-2014 implementation of the Affordable Care Act operations. I recently retired as Vice President of Commercial, Individual and Small Group Service Operations.
I have a B.A. from Dartmouth College and hold P.A.H.M. and Quality College Certifications.
My family has lived in Ward Seven in the District for more than five decades, residing in the Hillcrest section of the city we love. I am a life-long member of the New Bethel Baptist Church (NBBC) located in the Shaw Community, pastored by Reverend Dexter U. Nutall. I served on my church’s Steward Board for 13 years, retiring as Chairperson in 2019. I continue to serve as an advisor to the Finance Team. I now volunteer on the Board of Directors for LightPoint, a non-profit focused on developing and promoting the improvement of housing, employment opportunities, education, healthcare and justice in the community and with the SHARE Food Network Ministry, delivering meals once a month.
I previously served on Iona’s Board of Directors from 2016-2018. My commitment to Iona’s mission to educate and nurture people as they experience the challenges and opportunities of aging is informed by my personal experiences. I am both honored and excited to return to the Board as Iona extends services “East of the River” to Wards Seven and Eight.